Effective Date: 03-10-2024
At No More Blue Light, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase of our blue light blocking glasses for gamers, we are here to help with our comprehensive Refunds and Returns Policy. Please read this policy carefully to understand the process, conditions, and timeframes for returning products and obtaining refunds.
1. Business Information
Business Name: Amdadul Hasan
Website Name: No More Blue Light
Product Type: Physical product (blue light blocking glasses for gamers)
Email: [email protected]
Address: Copenhagen, Denmark
2. Eligibility for Returns
We accept returns of products under the following conditions:
- The return request must be initiated within 14 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition as when it was delivered.
- You must provide proof of purchase (order number, invoice, or receipt).
3. Non-Returnable Items
The following items are non-returnable:
- Products that have been used, damaged, or altered.
- Any personalized or custom-made items, unless there is a manufacturing defect.
- Sale items or products purchased at a discount unless otherwise stated.
4. Return Process
To initiate a return, follow these simple steps:
- Contact Customer Support: Send an email to [email protected] with your order number, details of the product you wish to return, and the reason for the return.
- Approval: Once your return request is reviewed, we will respond via email within 3 business days. If your return is approved, we will provide further instructions on where to send the product. You are responsible for shipping the product back to us.
- Shipping: Pack the product securely in its original packaging and ship it to the address provided in the return approval email. Please ensure that the package is trackable, as we are not responsible for items lost in transit.
5. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong product shipped, defective product).
- If the return is due to our error, we will provide a prepaid shipping label.
- Shipping fees paid during the initial purchase are non-refundable.
6. Refunds
Once we receive and inspect the returned product, we will notify you via email about the status of your refund.
- If the return is approved, a refund will be processed to your original payment method within 7-10 business days after we receive the returned item.
- The refund will cover the cost of the product minus any shipping fees, unless the return is due to an error on our part.
- If the product is returned in a condition that does not meet our requirements (e.g., damaged or used), the refund request may be denied, and we will notify you accordingly.
7. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at [email protected] with proof of the defect or damage.
8. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please:
- Check your bank or credit card statement, as there may be a delay before the refund is officially posted.
- Contact your bank or credit card company. Processing times vary, and it may take several business days before your refund is posted.
- If you’ve done all of the above and still haven’t received your refund, contact us at [email protected], and we will investigate the issue further.
9. Contact Information
If you have any questions or concerns about this Refunds and Returns Policy, please don’t hesitate to reach out to us at:
Amdadul Hasan
Copenhagen, Denmark
Email: [email protected]